I hope you are well and your family is safe.
I am sorry to inform you that you need to pay extra shipping charges. Here is the thing.
Your package has been sent to EMS, but the package was returned. We were informed that due to the new coronavirus, we were notified by the freight forwarder that your local area will no longer receive the package, so the package was returned. The entire Xiamen EMS is the same. Xiamen EMS has been suspended. The free shipping we provide is the EMS service. Due to the EMS outage, we are trying to send expensive shipping XDB to you for the free upgrade. We have paid for XDB and reissued the package on March 20th, and the package has been sent to Hong Kong.
XDB: XDB shipping way is the only one that is tax prepaid for parcel shipping from China. You will not have to pay the customs tax or VAT cost. XDB shipping is mainly for customers from Europe, It will take around 8 ~ 25 days ( currently, maybe longer than usual). But, the shipping cost is higher than the EMS shipping.
Before you e-mail us, we were again notified by the XDB service that due to the reduction in flights, the air freight rate rose and was increased to 25%, so we need to pay additional fees.
Sorry, because we have provided free shipping for the wheelset, and we have upgraded the XDB fee again, the cost of the repayment has exceeded our cost. Can you pay an extra $ 60 to upgrade the XDB fee? Our PayPal account is
pay@btlos.com. You can pay the payment to our PayPal account directly. We also respect your decision. If you request a refund, this package is indeed subject to various delays due to the effects of the new coronavirus. 90% of flights are now grounded and daily freight rates are increasing. There are also flights and receiving packages are lucky.
We hope you understand that this is not our fault. At present China is very safe and everything is back to normal operation. However, due to the global new coronavirus effect, most of the flights are out of service. Only XDB is currently running. :(
Thanks again for your patience and understanding.
Looking forward to hearing from you soon.
Thanks,
Amy